FAQs

At Londonist, we are one of the only student accommodation agencies to provide both short-term and long-term bookings, making your stay more flexible at times that suit you. We offer bookings from 2 to 51 weeks with great rates and flexible contracts to provide you with that home away from home experience.

We hope you feel safe and secure throughout your stay with Londonist, we have reception hours during the day and 24/7 security and surveillance. Our doors also use a secure fob or card system, depending on the residence, and our team is ready to respond to any issue you may have.Note: Finsbury and West Green residences do not have on-site reception or security services.

Yes, we can arrange an online viewing. Please inform your sales agent about your request.

You can have guests visiting you at the property, but you’d need to accompany them at all times. For overnight stays, guests must be at least 18 years old and are limited to a maximum of four nights per month. Please ensure your guests check in by proving their identity at reception and completing the checkout process as they depart. Each residence has its own rules, so please ask your reception beforehand.  Londonist reserve the right to restrict access to guests, refuse a guest entry and determine a reasonable length of their stay.

There are no extra charges. All bills and the use of residential facilities are included in your fee. You may be required to pay for the use of the laundry service.

Payments can be made through debit/credit cards and bank transfers only.

Yes, you can pay the fee in instalments based on the length of your booking. We offer a maximum of 6 instalments, please check with your sales agent.

Yes, we offer dual occupancy options. For further details, kindly reach out to your sales representative.

Yes, you can inform your sales agent that you have not received your acceptance letter yet. Once you have it, kindly send it to us before the check-in.

After your checkout, our operations team will inspect the condition of the room for any possible damage. Upon inspection, if the room is in good condition, you will receive an email from finance with a form to complete to start your refund process. Subject to your compliance with the terms and conditions, you will receive the refund up to 4-6 weeks after checkout.

Before check-in, you will receive an email with the contact details of our operation team. You can contact them in case of a maintenance issue.

You can conveniently purchase these extra services through the student portal.

You should not leave any of your belongings behind after checking out, if you do so, these items may be stored or destroyed at your own risk.Londonist DMC is not responsible for any belongings left after your checkout date. If we temporarily store your items, you will be subject to a weekly storage fee.

We would be happy to accommodate your stay with Londonist. Please contact your Sales Agent with any inquiries, and we will do our best to assist based on availability.

Yes, depending on availability, you can change the residence/room type after your check-in. Extra charges may apply.

Unfortunately, the deposit will be non-refundable or partially refundable, depending on the extent of the damage. A deduction will be applied.

The checkout time is 10 am on the last day of your stay.

Once the deposit, first instalment and bedding and service fee have been paid within seven days of the quote being sent, you will receive a confirmation of enrolment letter. Congratulations! Your room is now secure, and we will prepare it for your check-in date.

Proof of identity (ID Card, Passport) and confirmation of enrollment.

Upon check-in, the receptionist will provide details about your room number. For additional information, feel free to contact your sales agent.

Receptionists of the residence will be assisting you with the check-in.