FAQ
FAQ
STANDARD POLICIES
We hope that you feel safe and secure throughout your stay with Londonist, we have reception hours during the day and 24/7 security and surveillance. Our doors are also using with a secure fob or card system depending on the residence and our team is ready to respond to any issue you may have.
You are allowed to have guests visiting you at the property, just ensure you always accompany them. If they are staying overnight, they should be over 18 years of age and cannot stay over more than 4 nights in a month.
Please ensure your guests check in by proving their identity at reception and check them out once they are leaving. Each residence has its own rules so please ask your reception beforehand. Londonist reserves the right to restrict access to guests, refuse a guest entry and determine a reasonable length of their stay.
We would be happy for you to stay with Londonist. Please get in touch with your Sales Agent with your query, so we can assist, subject to availability.
At Londonist, we are one of the only student accommodation agencies to provide both short term and long term bookings, making your stay more flexible, at times that suit you. We offer bookings starting from 2 to 51 weeks with great rates and flexible contracts to provide you that home-away-from home experience.
Please bring your confirmation of enrolment letter with you and proof of ID, ideally your passport or ID card.
Yes, you can change the residence/room type after your check-in depending on availability, extra charges may apply.
Yes, we can arrange an online viewing. Please inform your sales agent about your request.
ACCOMMODATION
There will be a deduction. The deposit will be non-refundable or partially refundable, depending on the extent of the damage.
The check out time is 10 am on the last day of your stay.
Once the deposit, first instalment and bedding and service fee has been paid within seven days of the quote being sent, you will receive a confirmation of enrolment letter. Congratulations! Your room is now secure and we will get it ready for your check-in date.
Proof of identity (ID Card, Passport) and confirmation of enrollment.
When you check-in, the receptionist will inform you about your room number. You can ask your sales agent to get more information.
Before check-in, you will receive an email with the contact details of our operation team. You can contact them in case of a maintenance issue.
Receptionists of the residence will be assisting you for the check-in.
You can contact your sales agent or operation team so we can arrange the service. Extra charges apply.
There are no extra charges. All the bills and the residence facilities are included on your fee. You may need to pay the laundry by yourself.
PAYMENTS
Payments can be made through debit/credit cards and bank transfer only.
Yes, you can pay the fee on an installment’s basis depending on the length of your booking. We are offering maximum 6 installments, please check with your sales agent.
After your checkout, our operations team will check your room and you will receive an email from finance with a from that you need to fill out to start your refund process. Subject to you abiding by the terms and condition, you will the refund within 6-8 weeks.
BOOKING PROCEDURE
Yes, we are providing dual occupancy options. Please contact your sales agent to get more information.
Yes, you can inform your sales agent that you have not received your acceptance letter yet. Once you receive it you can send it to us before the check-in date.
CHECK OUT POLICY
You should not leave any of your belongings behind after checking out, if you do so, these items may be stored or destroyed at your own risk.
Londonist DMC does not take any responsibility for any belongings left after your check-out date. In the occasion we store your items temporarily, you will be subject to a weekly storage fee.
After you check out, we inspect the condition of the room for any possible damage. Upon inspection, if the room is in a good state, the deposit is refunded, and it could take between 4-6 weeks upon the completion of the deposit refund form.
Please inform our Team as soon as possible, we charge £50 per hour for late check out.
No, you do not need to. You should leave your key at the reception.
You can check-in at 15.00 pm and check-out at 10.00 am.
VISA REFUSAL POLICY
We are sorry to hear that your visa has been refused, we understand this can be very stressful. You'll be subject to the standard cancellation policy for bookings if the refusal is less than 6 weeks before the start date. If your check-in date is more than 6 weeks away, please send us the embassy letter of rejection from you within 7 days of when you initially received it. You will be liable to pay the deposit upon receipt, and the remainder will be refunded.
Failure to send us the visa refusal letter within seven days will make your booking subject to the standard cancellation policy.
TERMINATION AND CANCELLATION POLICY
If your check-in period is more than 6 weeks away, you can cancel and only be liable for the deposit and bedding and service fee.For check-ins with less than 6 weeks left, you’ll be liable to pay a 6-week cancellation fee, deposit, and bedding and service fee.
If you have already checked into the property, you will still be liable for the total amount to end your Licence Agreement. If you still have more than 12 weeks left on your licence, you may be able to find a replacement tenant to take over your room. There will be a £100 fee to process this.
As our rooms are booked up so quickly, failure to make the first instalment in the given period will lead to the cancellation of the booking, and the deposit will be non-refundable.
STANDARD POLICIES
We hope that you feel safe and secure throughout your stay with Londonist, we have reception hours during the day and 24/7 security and surveillance. Our doors are also using with a secure fob or card system depending on the residence and our team is ready to respond to any issue you may have.
You are allowed to have guests visiting you at the property, just ensure you always accompany them. If they are staying overnight, they should be over 18 years of age and cannot stay over more than 4 nights in a month.
Please ensure your guests check in by proving their identity at reception and check them out once they are leaving. Each residence has its own rules so please ask your reception beforehand. Londonist reserves the right to restrict access to guests, refuse a guest entry and determine a reasonable length of their stay.
We would be happy for you to stay with Londonist. Please get in touch with your Sales Agent with your query, so we can assist, subject to availability.
At Londonist, we are one of the only student accommodation agencies to provide both short term and long term bookings, making your stay more flexible, at times that suit you. We offer bookings starting from 2 to 51 weeks with great rates and flexible contracts to provide you that home-away-from home experience.
Please bring your confirmation of enrolment letter with you and proof of ID, ideally your passport or ID card.
Yes, you can change the residence/room type after your check-in depending on availability, extra charges may apply.
Yes, we can arrange an online viewing. Please inform your sales agent about your request.
ACCOMMODATION
There will be a deduction. The deposit will be non-refundable or partially refundable, depending on the extent of the damage.
The check out time is 10 am on the last day of your stay.
Once the deposit, first instalment and bedding and service fee has been paid within seven days of the quote being sent, you will receive a confirmation of enrolment letter. Congratulations! Your room is now secure and we will get it ready for your check-in date.
Proof of identity (ID Card, Passport) and confirmation of enrollment.
When you check-in, the receptionist will inform you about your room number. You can ask your sales agent to get more information.
Before check-in, you will receive an email with the contact details of our operation team. You can contact them in case of a maintenance issue.
Receptionists of the residence will be assisting you for the check-in.
You can contact your sales agent or operation team so we can arrange the service. Extra charges apply.
There are no extra charges. All the bills and the residence facilities are included on your fee. You may need to pay the laundry by yourself.
PAYMENTS
Payments can be made through debit/credit cards and bank transfer only.
Yes, you can pay the fee on an installment’s basis depending on the length of your booking. We are offering maximum 6 installments, please check with your sales agent.
After your checkout, our operations team will check your room and you will receive an email from finance with a from that you need to fill out to start your refund process. Subject to you abiding by the terms and condition, you will the refund within 6-8 weeks.
BOOKING PROCEDURE
Yes, we are providing dual occupancy options. Please contact your sales agent to get more information.
Yes, you can inform your sales agent that you have not received your acceptance letter yet. Once you receive it you can send it to us before the check-in date.
CHECK OUT POLICY
You should not leave any of your belongings behind after checking out, if you do so, these items may be stored or destroyed at your own risk.
Londonist DMC does not take any responsibility for any belongings left after your check-out date. In the occasion we store your items temporarily, you will be subject to a weekly storage fee.
After you check out, we inspect the condition of the room for any possible damage. Upon inspection, if the room is in a good state, the deposit is refunded, and it could take between 4-6 weeks upon the completion of the deposit refund form.
Please inform our Team as soon as possible, we charge £50 per hour for late check out.
No, you do not need to. You should leave your key at the reception.
You can check-in at 15.00 pm and check-out at 10.00 am.
VISA REFUSAL POLICY
We are sorry to hear that your visa has been refused, we understand this can be very stressful. You'll be subject to the standard cancellation policy for bookings if the refusal is less than 6 weeks before the start date. If your check-in date is more than 6 weeks away, please send us the embassy letter of rejection from you within 7 days of when you initially received it. You will be liable to pay the deposit upon receipt, and the remainder will be refunded.
Failure to send us the visa refusal letter within seven days will make your booking subject to the standard cancellation policy.
TERMINATION AND CANCELLATION POLICY
If your check-in period is more than 6 weeks away, you can cancel and only be liable for the deposit and bedding and service fee.For check-ins with less than 6 weeks left, you’ll be liable to pay a 6-week cancellation fee, deposit, and bedding and service fee.
If you have already checked into the property, you will still be liable for the total amount to end your Licence Agreement. If you still have more than 12 weeks left on your licence, you may be able to find a replacement tenant to take over your room. There will be a £100 fee to process this.
As our rooms are booked up so quickly, failure to make the first instalment in the given period will lead to the cancellation of the booking, and the deposit will be non-refundable.
