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FAQ

FAQ

Category

Before Check-in

You can reserve a room with a conditional offer, but you'll need to submit your acceptance letter once it’s received.

You can make payments using debit/credit cards or via bank transfers.

Yes, instalment plans are offered depending on the length of your booking, with up to six instalments allowed.

Yes, dual occupancy is possible. For more details, please reach out to your sales representative.

Londonist provides flexible booking options, with stays ranging from 2 to 51 weeks, accommodating both short-term and long-term needs at competitive rates.

Londonist residences are equipped with 24-hour security, surveillance, and secure entry systems to ensure a safe stay, although not all residences have on-site reception.

Guests can visit but must be with you at all times. Overnight guests must be 18 or older and can stay up to four nights a month. Check your residence for specific rules.

We accept payments via debit/credit cards and bank transfers.

Accommodation payments can be split into six instalments based on your booking length. Please contact your sales agent.

Yes, there are rooms available for dual occupants. Please consult your sales representative for more details.

You can book with a conditional offer and should provide your acceptance letter once received.

You can pay using debit/credit cards or through bank transfers.

Yes, instalment plans are available based on the length of your booking, with up to six instalments allowed.

No, there are no extra charges for living at one of our residences. All bills and the use of residential facilities are included in your fee. However, you would be expected to pay for the laundry service. 

We’ve made it relatively easy to make payments for your student accommodation. You can make payments through debit/credit cards and bank transfers. 

Of course, you can pay the fee in instalments based on the length of your booking. We offer a maximum of 6 instalments, and please contact your sales agent to make this arrangement. 

Yes, bookings are accepted with a conditional university offer. You can submit the acceptance letter later. 

Once the first instalment and any additional fees have been paid, we will provide you with a confirmation letter securing your booking.

Yes, dual occupancy is welcome. Contact your sales representative for further information.

We accept payments via debit/credit cards and bank transfers.

Once the first instalment is paid, the next steps will be outlined, and a confirmation letter will be sent to secure your room.

Yes, instalment plans are offered based on the duration of your booking, with a maximum of six instalments.

Londonist properties prioritise your safety, featuring 24/7 security and surveillance and secure access through fob or card systems.

Yes, an online viewing can be arranged. Let your sales agent know, and they will set it up for you.

Yes, dual occupancy options are available. Please get in touch with your sales representative for more information.

Yes, we offer online viewings. Simply inform your sales agent, and they will arrange it for you.

Yes, guests are welcome! However, they must stay with you at all times. Overnight stays are allowed for guests aged 18 and over, with a maximum of four nights per month. Please check with your reception for specific guest policies.

The only additional charge is for laundry services, which may incur a separate fee. All other services are included in your stay.

Once your payments, including the deposit, are completed, you will receive a confirmation of enrollment. This guarantees that your room is secured and ready for your arrival.

Londonist offers flexible stay options, ranging from 2 to 51 weeks, catering to both short-term and long-term stays at competitive prices.

Your safety is our priority. We offer secure access, 24/7 security, and surveillance. Please note that not all residences have on-site security staff.

Yes, we provide online room viewings. Simply contact your sales agent to arrange this.

Guests are welcome but must stay with you at all times. Overnight stays are allowed for guests aged 18 or older, limited to four nights per month.

Yes, you can book a room with a conditional offer from your university, but remember to send your acceptance letter once you receive it.

Yes, an online viewing can be set up. Please let your sales agent know of your interest.

Guests are welcome when accompanied by you, but overnight stays are limited to adults over 18 and only up to four nights a month. Check with your reception for specific guest policies.

Your accommodation fee covers all standard charges, with additional fees applicable only for services such as laundry.

Yes, we offer dual occupancy. Contact your sales representative for more information.

Yes, rooms can be booked even with a conditional university offer. Notify your sales agent and provide your acceptance letter once received.

All bills are included in your fees, except for optional services like laundry, which may incur a separate charge.

Instalment payments are available, with a maximum of six instalments depending on your stay duration. Contact your sales agent for further information.

Dual occupancy is offered. Please speak with your sales agent for further details.

Yes, you can book your room while waiting for your final acceptance letter. Please keep your sales agent informed.

Yes, virtual room tours are available upon request. Please contact your sales agent for details.

Yes, guests are allowed but must remain with you at all times. Overnight stays are limited to guests aged 18 or older and up to four nights per month.

Extra services can be booked via the student portal

Londonist provides both short-term and long-term accommodation options, with flexible contracts between 2 to 51 weeks, allowing you to book at great rates that fit your needs.

Yes, we offer 24/7 security and surveillance at most of our properties, ensuring a secure environment. Entry systems vary by location, using secure fobs or cards.

Yes, online viewings can be arranged upon request. Contact your sales agent for more details.

Guests are permitted but must be accompanied by you at all times. Overnight guests must be over 18 and can stay up to four nights per month. Please check specific guest policies with your reception.

Yes, we can set up a virtual tour of the room for you. Please ask your sales agent to arrange it.

You can invite guests, but they must stay with you at all times. Overnight guests must be at least 18 years old and are allowed up to four nights per month. Be sure to check each residence's specific rules regarding guests.

There are no hidden charges; all bills are included. However, using the laundry service may come at an additional cost.

We accept payments through debit or credit cards and bank transfers.

Yes, you have the option to pay in up to six instalments depending on your booking length. Contact your sales agent for more details.

Yes, an online viewing can be arranged. Let your sales agent know, and they will set it up for you.

Guests are allowed, but they need to be with you at all times. Overnight stays are allowed for guests aged 18 and above, limited to four nights per month. Be sure to check with your reception for the specific guest policies.

There are no additional charges for your stay except for laundry services, which may require a separate fee.

At Londonist, we are one of the only student accommodation agencies to provide both short-term and long-term bookings, making your stay more flexible at times that suit you. We offer bookings from 2 to 51 weeks with great rates and flexible contracts to provide you with that home away from home experience.

Your fees cover all utilities and residential services, with the exception of laundry, which may incur extra charges.

You can pay using debit/credit cards or through bank transfer.

Yes, instalment payments are available, with up to six instalments depending on the length of your booking.

Yes, dual occupancy options are available. Please reach out to your sales representative for further details.

Yes, you can book a room with a conditional offer. Just inform your sales agent and submit your acceptance letter once it's received.

Yes, virtual viewings can be arranged upon request. Just reach out to your sales representative for assistance.

Guests are welcome, but you must be with them at all times. Overnight stays are permitted for guests aged 18 and above, with a limit of four monthly nights.

Yes, we offer rooms for dual occupancy. Contact your sales representative for more information.

Absolutely! You can reserve a room with a conditional offer and must submit your acceptance letter once received.

Londonist provides flexible booking options from 2 to 51 weeks, offering competitive rates and adaptable contracts to fit your needs. With over 11 years of experience and thousands of students served.

There are no additional fees unless you opt for extra services like laundry.

You can make payments using debit/credit cards or via bank transfer.

Once your initial payment is processed, you will receive a confirmation letter that secures your room.

Indeed, online viewings can be scheduled. Please get in touch with our sales team so we can arrange this.

Guests are welcome but must remain with you at all times. Overnight stays are limited to guests aged 18 or older, with a maximum of four monthly nights.

We accept payments through debit/credit cards and bank transfers.

Indeed, we can schedule an online viewing upon request. Do contact our team to make this happen.

Your fees cover all utilities and residential services except laundry, which may have additional costs.

Payments can be made using debit/credit cards or via bank transfer.

Dual occupancy is available, please contact your sales agent for more information.

Once payment is complete, you’ll receive a confirmation letter securing your accommodation.

As a company, we provide short-term and long-term accommodation options, with flexible contracts between 2 and 51 weeks. This allows you to book at great rates that fit your needs.

Indeed, most of our properties have 24/7 security and surveillance, ensuring a secure environment. Entry systems vary by location, using secure fobs or cards.

Yes, you can reserve your room before receiving a university acceptance letter. Do contact our sales agent.

Yes, online viewings can be arranged upon request. Contact your sales agent to make this happen.

Guests are permitted but have to be accompanied by you at all times. Overnight guests must be over 18 and can stay up to four nights per month. Please check specific guest policies at the reception area of the residence.

Yes, you can pay in instalments based on the duration of your booking, up to a maximum of six instalments.

Once payment is complete, you’ll receive a confirmation letter securing your accommodation.

Pets are not permitted at the Prestige Student Living residence in Paddington. The only exception is registered assistance dogs. 

Most of the residences have 24/7 security and surveillance.

As a minimum age requirement, all residents must be or have turned 18 during their tenancy with us. This is to ensure a safe and comfortable living environment for all our residents. 

The residence has amenities such as an on-site gym, courtyard, study spaces, games area, cinema, on-site laundry, and social spaces.

All rooms have a bed, desk, and chair. You can also purchase appliances by contacting your sales agent.

Londonist offers highly flexible bookings ranging from 2 to 51 weeks, catering to your needs with great rates, adaptable contracts and no guarantor required.

All your energy, water and utilities are included in the rent, making it easier to budget.

You can fill out the website's enquiry form, speak to our sales team, or complete the instant booking form.

We accept payments made via debit/credit cards and bank transfers.

Guests are permitted but must always be with you. Overnight guests must be 18 or older and can stay up to four nights per month.

It is important to note that the room pictures on the website only indicate the room type and not the actual room you may be allocated.

No additional fees are charged except for optional services such as laundry.

Events are held at some residences, and you can always meet and interact with other students in communal areas and social spaces. 

Yes, we can arrange an online room viewing. Please inform your sales agent to set up a session.

Yes. Overnight guests are permitted but must be 18 or older and can stay for a maximum of four nights per month.

The total fees cover utilities and residential amenities. Optional services like laundry may require additional payments.

Generally, we accept payments via debit/credit cards and bank transfers.

Yes, instalments are available with a maximum of six payments based on your booking duration.

Yes, dual occupancy is available. Contact your sales representative for details.

Yes, you can book with a conditional offer, please send your acceptance letter when you receive it.

Yes, our team can arrange an online room viewing for you. Please let us know, and we will do so.

No, there are no extra charges for staying at one of our residences. However, you might be expected to pay for laundry services.

Payments via debit or credit cards and bank transfers are all acceptable.

After completing the required payments, including the deposit, you will receive enrollment confirmation, securing your room.

With Londonist, you enjoy flexible accommodation options with booking terms ranging from 2 to 51 weeks. Thus, you can select a stay length that fits your needs, whether you’re looking for a short-term or long-term solution.

Your safety is a priority at Londonist, with residences equipped with 24/7 security, surveillance systems, and secure entry through fob or card access.

No, a guarantor is not required to complete your booking with us.

Your safety is a priority at Londonist, with residences equipped with 24/7 security,surveillance systems, and secure entry through fob or card access.

No, a guarantor is not required to complete your booking with us.

Yes, we offer dual occupancy options. For further details, please reach out to your sales representative.

Yes, guests are allowed, but they must always remain with you. Overnight guests must be at least 18 years old and can stay for up to four nights a month. Please review the specific guest policies for each residence.

All bills are covered so that no hidden costs will apply. However, services like laundry may come with an extra fee.

All charges are included, except for laundry services, which may incur an additional cost.

Yes, instalment payment plans are available, depending on the duration of your stay. You may be able to make up to six payments. Please consult your sales agent for more information.

Yes, you can book a room with a conditional university offer. Once confirmed, simply notify your sales agent and submit your acceptance letter.

Yes, you can book a room with a conditional university offer. Once confirmed, simply notify your sales agent and submit your acceptance letter.

Yes, online room viewings are available upon request. Please reach out to your sales agent to arrange one.

 

Guests are permitted, but they must stay with you at all times. Overnight stays are allowed for guests 18 years or older, with a limit of four nights per month.

Yes, instalment plans are available based on the length of your booking, with up to six instalments possible.

Yes, dual occupancy is available. Please reach out to your sales representative for more details.

For any maintenance issues, please get in touch with the operations team using the contact details provided.

The residence offers a gym, study rooms, a laundry room, a pool table, a football table, and a communal lounge.

We hope you feel safe and secure throughout your stay with Londonist, we have reception hours during the day and 24/7 security and surveillance. Our doors also use a secure fob or card system, depending on the residence, and our team is ready to respond to any issue you may have.Note: Finsbury and West Green residences do not have on-site reception or security services.

Yes, we can arrange an online viewing. Please inform your sales agent about your request.

You can have guests visiting you at the property, but you’d need to accompany them at all times. For overnight stays, guests must be at least 18 years old and are limited to a maximum of four nights per month. Please ensure your guests check in by proving their identity at reception and completing the checkout process as they depart. Each residence has its own rules, so please ask your reception beforehand.  Londonist reserve the right to restrict access to guests, refuse a guest entry and determine a reasonable length of their stay.

There are no extra charges. All bills and the use of residential facilities are included in your fee. You may be required to pay for the use of the laundry service.

Payments can be made through debit/credit cards and bank transfers only.

Yes, you can pay the fee in instalments based on the length of your booking. We offer a maximum of 6 instalments, please check with your sales agent.

Yes, we offer dual occupancy options. For further details, kindly reach out to your sales representative.

Yes, you can inform your sales agent that you have not received your acceptance letter yet. Once you have it, kindly send it to us before the check-in.

After Check-in

Any belongings left behind may be stored temporarily or disposed of, and storage fees may apply.

If you need something repaired, please report it to the operations team using the contact details provided to you before your arrival.

Additional services can be easily booked through the student portal.

Report any maintenance issues to the operations team using the contact details provided before check-in.

For any maintenance issues, contact the operations team using the details provided before check-in.

The checkout time is 10 am on the last day of your booking. 

You must vacate your room by 10 am on the final day of your booking.

All maintenance issues should be reported to the operations team. You will receive their contact details before check-in.

You can easily book additional services through the student portal.

Personal items left behind may be stored temporarily or discarded at your risk, and storage fees may be applicable. Londonist is not liable for any left belongings.

Checkout is scheduled for 10 am on the last day of your stay.

For any maintenance issues, please contact the operations team using the contact details provided to you.

For any maintenance issues, contact the operations team using the provided details.

Any belongings left behind may be stored temporarily or disposed of at your own risk, with possible storage fees.

You will receive the contact information for the operations team before you check in.

Extra services can be booked through the Student Portal

These services can be easily booked through the student portal.

After checkout, your room will be inspected. If everything is in order, the finance team will contact you to initiate the refund process.

For any maintenance concerns, please contact the operations team. Their contact details will be provided to you before check-in.

For any maintenance requests, please get in touch with the operations team using the provided contact information.

You can order these services via the student portal.

For any repairs or maintenance needs, contact the operations team using the details provided before your arrival.

Refunds are processed after a room inspection and upon meeting the necessary conditions. Finance will email you with the next steps.

Contact the operations team using the provided contact details for any repairs or maintenance.

Any items left behind after checkout may be stored or discarded, and storage fees may apply.

Belongings left behind may be stored temporarily at your risk and may incur storage fees.

After checkout, your room will be inspected, and if it is undamaged, you will receive an email to begin the refund process.

You can contact the operations team, and the issue will be addressed accordingly.

These extra services can be booked through the student portal.

After checkout, your room will be inspected. If no damage is found, the finance team will contact you to complete the refund process.

Contact the operations team with the details provided before check-in for any maintenance issues.

The operations team should be notified of all maintenance issues. You will given their contact details before check-in.

Items left behind may be stored temporarily or discarded at your risk, and storage fees may be applicable. Londonist is not liable for any left belongings.

If anything needs fixing, contact the operations team using the contact information you were given before your arrival.

If anything needs fixing, contact the operations team using the contact.Information you were given before your arrival.

After your room is inspected post-checkout and no damages are found, the finance team will contact you to process the refund.

These additional services can be easily arranged through the student portal.

Leftover belongings may be stored or discarded, and you could be charged for storage. Londonist is not responsible for any forgotten items.

After you check out, the room will be inspected. If no issues are found, the finance team will get in touch with you to initiate the deposit refund.

If you need any maintenance, you can contact the operations team. Their contact information will be provided before your arrival.

These services can be easily arranged through the student portal.

After you check out, the room will be inspected. If no issues are found, the finance team will get in touch with you to initiate the deposit refund.

If you need any maintenance, you can contact the operations team. Their contact information will be provided prior to your arrival.

These services can be easily arranged through the student portal.

If any damage is found, your deposit will be adjusted accordingly to cover the repair costs.

After your room is inspected at checkout, the finance team will contact you to begin the refund process.

After your checkout, our operations team will inspect the condition of the room for any possible damage. Upon inspection, if the room is in good condition, you will receive an email from finance with a form to complete to start your refund process. Subject to your compliance with the terms and conditions, you will receive the refund up to 4-6 weeks after checkout.

Before check-in, you will receive an email with the contact details of our operation team. You can contact them in case of a maintenance issue.

You can conveniently purchase these extra services through the student portal.

You should not leave any of your belongings behind after checking out, if you do so, these items may be stored or destroyed at your own risk.Londonist DMC is not responsible for any belongings left after your checkout date. If we temporarily store your items, you will be subject to a weekly storage fee.

During Check-in

Extensions are possible, depending on room availability. Get in touch with your Sales Agent for assistance.

Room or residence changes are allowed, subject to availability, and may incur additional costs.

Your room number will be provided when you check in.

Room changes are allowed based on availability and may involve additional charges.

Your room number will be provided when you check in at the reception.

Yes, stay extensions are possible, depending on availability. Contact your sales agent for support.

If any damage is found during the room inspection, part or all of your deposit may be withheld.

You are required to vacate the room by 10 am on your departure date.

Once the first instalment is paid, a confirmation of enrollment letter will be sent, securing your room.

Your room number will be provided to you during check-in.

The reception staff will be available to help you with check-in.

During check-in, the receptionist will provide you with your room number. 

You’d be expected to provide a valid ID and an enrollment confirmation.

Please bring a valid ID and your enrollment confirmation document when checking in.

Your room number will be provided at check-in.

The reception staff will be available to guide you through the check-in process.

Yes, extensions are possible, depending on availability. Contact your Sales Agent for assistance.

It depends on availability. Changing your room or residence is possible, and extra fees may apply.

In the event of any damage, the deposit will be adjusted or withheld fairly, depending on the extent of the damage.

If the inspection reveals any damage, part or all of your deposit may be reduced or kept to cover the necessary repair expenses.

You can extend your stay depending on room availability; please contact your Sales Agent for assistance.

You will receive your room number from the receptionist when you check in.

Receptionists will be available to assist you during the check-in.

Upon payment, you will receive a confirmation letter, securing your booking with Londonist.

Please bring a valid ID and your confirmation of enrollment.

Your room number will be provided upon check-in by the reception.

Yes, contact your Sales Agent to discuss extending your stay, subject to availability.

Changing rooms is possible based on availability and may involve additional charges.

Your room number will be assigned upon check-in.

The reception staff will assist with your check-in.

You can extend your stay based on room availability. Please contact your Sales Agent to inquire.

Switching accommodations is possible, subject to availability and potential additional charges.

You can request a change of room or residence, subject to availability and potential additional fees.

The reception team will be there to assist you throughout the check-in process.

Our reception staff will be available to guide you through the check-in process.

Extensions are available based on room availability. Contact your Sales Agent for assistance.

Yes, you can request to change your room or residence, subject to availability. Additional fees may apply.

If any damage is found during the room inspection, part or all of the deposit may be withheld.

Reception staff will be available to guide you through the check-in process.

Deposit refunds may be adjusted or withheld depending on the extent of any damage found during the room inspection.

You will need to vacate your room by 10 am on the final day of your stay.

Be sure to bring your ID and enrollment confirmation when you check-in.

Your room number will be provided upon check-in.

The reception team will guide you through the check-in process.

You can extend your stay, depending on availability. Please contact your Sales Agent for more information.

Depending on availability, room or residence changes can be made, and additional fees may apply.

The checkout time is at 10 am on your last scheduled day.

Residence receptionists will guide you through the check-in process.

Your deposit will be adjusted based on any damage found during the room inspection.

Bring an ID card or passport along with your confirmation of enrollment.

Your room number will be given at check-in by the receptionist.

Checkout time is at 10 am on your last scheduled day.

Bring an ID card or passport along with your confirmation of enrollment.

The reception staff at the residence will assist you during the check-in procedure.

Yes, extensions are possible, subject to room availability. Please get in touch with your Sales Agent.

The documents required are your ID (passport or ID card) and proof of enrolment.

Yes, the residence receptionist will be available to assist you during check-in.

Absolutely! Extensions can be arranged depending on availability. Please contact your Sales Agent for further details.

You can request a room or residence change, depending on availability. Additional fees may apply.

You must vacate your room by 10 am on your departure date.

The reception team will assist you with the check-in process, answer any questions you may have, and ensure a smooth start to your stay.

Absolutely! Extensions can be arranged depending on availability. Please contactyour Sales Agent for further details.

You can request a room or residence change, depending on availability. Additional fees may apply.

You must vacate your room by 10 am on your departure date.

The reception team will assist you with the check-in process and answer questions to ensure a smooth start to your stay.

Your deposit may be reduced accordingly if any damage is found during the room inspection.

You must show a valid ID and your enrollment confirmation when checking in.

The receptionist will provide your room number during check-in.

You’ll need to present your ID (either a passport or ID card) along with proof of enrollment.

The reception staff will be on hand to help guide you through the check-in process.

You’ll need to present your ID (either a passport or ID card) along with proof of enrollment.

The reception staff will be on hand to help guide you through the check-in process.

Room changes are possible based on availability and may come with additional charges.

We would be happy to accommodate your stay with Londonist. Please contact your Sales Agent with any inquiries, and we will do our best to assist based on availability.

Yes, depending on availability, you can change the residence/room type after your check-in. Extra charges may apply.

Unfortunately, the deposit will be non-refundable or partially refundable, depending on the extent of the damage. A deduction will be applied.

The checkout time is 10 am on the last day of your stay.

Once the deposit, first instalment and bedding and service fee have been paid within seven days of the quote being sent, you will receive a confirmation of enrolment letter. Congratulations! Your room is now secure, and we will prepare it for your check-in date.

Proof of identity (ID Card, Passport) and confirmation of enrollment.

Upon check-in, the receptionist will provide details about your room number. For additional information, feel free to contact your sales agent.

Receptionists of the residence will be assisting you with the check-in.

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