These are the terms of use (“Terms”) on which we supply accommodation finding services to you.

These Terms tell you who we are, how we will provide accommodation finding services to you, and other important information about what we do.

We amend these terms from time to time. Every time you wish to use our accommodation finding services, please check these terms to ensure you understand the terms that apply at that time.

We may also update and change the services that we provide from time to time to reflect changes in our users needs and our business priorities. We will try to give you reasonable notice of any major changes if they affect you.

Who we are. Londonist DMC Ltd (“Londonist”) is a company registered in England and Wales. Our company registration number is 08392889 and our registered office is at 5 Great James Street, London, England, WC1N 3DB.

How to contact us. You can contact us by telephoning our customer service team at +44 207 287 19 12, by e-mailing us at book@londonist.co.uk, filling in the contact form at https://londonist.co.uk/contact/ or by writing to us at 5 Great James Street, London, England, WC1N 3DB.

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.

How our process works

You register interest in our accommodation finding services by giving us your details and an indication of your requirements. This can be done either in person, by filling out one of our contact forms in our website (https://londonist.co.uk/ ), by sending us a message on social media, or by telephone or email.

You will be given a copy of these Terms and we will try to find you accommodation on the basis of these terms.

We will usually then review your requirements and if we need to, we may contact you with follow up questions to help us decide if accommodation is suitable for you.

At this point we will try to find you accommodation that meets your needs. To do this we will share your details with third parties such as accommodation providers to determine your eligibility for accommodation. Our use of your personal information is governed by our Privacy Policy.

While we make every effort to find accommodation for students who come to us, we cannot promise that we will be able to find accommodation for you or that any accommodation that we do find will meet your particular needs. It is your responsibility to make sure that the accommodation meets your needs. We also can’t guarantee that we will be able to find you accommodation within any particular time scale.

If we find accommodation which we think might meet your needs, we will send you details of the accommodation (in some cases we might send you a few options to choose from). We will usually let you have details of the location of the accommodation, the price of the accommodation, and any other information which we think might help you to make a decision.

We will also usually ask you to make a decision on whether you want the accommodation within a particular time, so we can offer it to other students if you are not interested If you want to accept the accommodation that we have offered you, you will tell us by clicking “Accept Quote” then filling in an Application Form.

We may then send you a contract which will set out the basis that you will be provided accommodation which will contain all of the terms that are agreed between us. We will usually ask you to pay a deposit on entering into the contract which will reserve the accommodation for you.

Before you pick up your keys, you will usually be asked to enter into a second contract directly with the accommodation provider (if this is not us); if you do not sign this we may need to cancel your contract with us.

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

At any stage in the process we might ask for more information from you so that we can supply the accommodation finding services, for example, details of your budget, or preferred areas. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may not be able to find you accommodation.